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Downtime

Insite LMS temporarily unavailable

Jul 24 at 07:30am CEST
Affected services
API
Report API
Import API
Sync API
portal.insitelms.net
E-Mail Interface
Insite LMS Web
Public API

Resolved
Jul 25 at 11:31am CEST

The post mortem report is available here:
https://docs.insitelms.net/general-information/hosting-information#id-24.07.2024-insite-lms-was-not-available

We again want to sincerely apologize for yesterdays outage (the first in many years) and we will do everything we can to avoid such a scenario in the future.

Updated
Jul 24 at 04:35pm CEST

Everything is back online.

We will publish a Post Mortem within 24h here.

We apologize for any inconveniences! Thank you for your patience!

Updated
Jul 24 at 03:55pm CEST

Public API and Testsystems are back online

Updated
Jul 24 at 01:48pm CEST

The web version is now back online with Dashboards, Workday Calendar etc.

Updated
Jul 24 at 11:56am CEST

Sync is now back

We are still working on the web version (including dashboards), Email and Test systems

Updated
Jul 24 at 11:34am CEST

Import is now back

Updated
Jul 24 at 11:21am CEST

Our main datacenter West EU has unexplainable Network issues.

We can confirm at this moment that we didn't do any changes to our backend that would explain the network problems

Normal Login and Reports are now working. We are still working on the components which are not working at this moment.

Updated
Jul 24 at 09:00am CEST

Normal login is possible again.

Reports, Imports, Sync, Web and Email are not available

Created
Jul 24 at 07:30am CEST

Insite LMS is not available with all components

(Please click here to see further updates)